At 4K Live IPTV, we strive to provide exceptional service and ensure customer satisfaction. However, we understand that issues may arise. Below is our detailed refund and return policy to address any concerns you may have.

General Refund Guidelines

If for any reason you are not completely satisfied with your purchase, we encourage you to review this policy. This Refund and Return Policy was created to ensure fairness and transparency.

Important Note:

• Do not dispute before contacting customer support. Disputes may lead to loss of both your money and service.
• Refunds cannot be issued if a dispute has already been filed. Your payment will be held by the payment processor.

Refund Policy

We are confident in the quality of our IPTV services and work tirelessly to make our customers happy. However, if you experience issues that make our service unusable and we are unable to resolve the problem, you may be eligible for a refund.

How to Request a Refund

To request a refund:

1. Include your transaction order ID in the email subject line (e.g., “Request for Refund”).
2. Describe the issues you are facing and the reason for your refund request.
3. Provide any necessary proofs of the issue, and we will share our findings and reasoning for our decision.

Contact: Our 24/7 live support team is always available to assist you with your request.

Refund Conditions

1. Technical Issues:
   • Refunds will not be issued for technical issues unless you allow us to resolve them.
   • If we cannot fix the problem within 48 hours, a refund will be provided.
2. Timeframe:
   • Refund requests must be made within 72 hours of the purchase date.
   • Refunds cannot be processed after 72 hours.
3. Refund Processing:
   • Refunds for credit card payments generally take 20 to 31 working days to reflect in your account.
   • In some cases, refunds may take up to 90 days. This timeframe is beyond our control and is managed by the payment processors.
4. Partial Refunds:
   • Refunds for subscriptions older than 72 hours will be processed based on the unused period of the subscription.
   • Our support team will communicate with you regarding all refund cases.

Refund Exclusions

Refunds or partial refunds will not be issued in the following situations:

1. Unsatisfactory Channel Lineup:
   • Customers are encouraged to use a trial package before committing to longer subscription plans.
2. Customer Setup Issues:
   • We provide detailed instructions and support to set up devices. However, we cannot be responsible for hardware or software issues on the customer’s end.
3. Channel Freezing or Buffering Issues:
   • While we strive to maintain stable servers, occasional buffering or channel outages may occur due to:
     • Internet fluctuations on the customer’s side.
     • Issues with the customer’s device or setup.
     • ISP-related problems.
     • Temporary server downtimes or updates.

Compensation for Service Disruptions

If you experience service interruptions for 48+ hours due to server-related issues or problems on our end:

1. We will either:
   • Provide a full refund for the subscription.
   • Extend your subscription by the lost time plus additional bonus time.

We are open to negotiating a satisfactory solution in such cases.

Final Notes

Our goal is to provide reliable and uninterrupted IPTV services. For any questions or assistance, our support team is available 24/7 to help you.

We encourage customers to carefully read our policies before subscribing and to use our trial service to ensure compatibility with their devices and satisfaction with the channel lineup.

Contact us
If you have any questions about our Refunds Policy please contact us:
support